Last updated: June 26, 2026
United Respite Care Inc. respects your privacy and is committed to protecting the personal information entrusted to us by clients, families, caregivers, employees, applicants, website visitors, and other individuals who interact with our organization.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information through our website, online forms, phone and email communications, care inquiries, service delivery, employment processes, and related business activities.
United Respite Care Inc. provides in-home care services in British Columbia, primarily in Langley, Surrey, Delta, and surrounding communities.
Personal information means information about an identifiable individual. Depending on your relationship with United Respite Care Inc., we may collect the following types of personal information:
This may include your name, address, phone number, email address, preferred method of contact, relationship to a client or prospective client, and other information you choose to provide.
When you contact us about home care services, we may collect information about the person who may receive care, including care needs, home support requirements, mobility needs, safety concerns, scheduling preferences, location, family contacts, emergency contacts, and related details needed to assess or coordinate services.
Where relevant to providing or arranging care, we may collect limited health or care-related information, such as information about physical limitations, cognitive support needs, medications, recovery needs, memory care needs, risks in the home, personal care requirements, or other information provided by the client, family, authorized representative, or care professionals.
We only collect health or care-related information that is reasonably necessary to assess, arrange, provide, manage, or improve our services.
We may collect billing details, payment information, invoicing information, and transaction records required to administer accounts and process payments.
When you visit our website, we may automatically collect limited technical information, such as IP address, browser type, device type, operating system, pages visited, referring website, date and time of visit, and general usage information. This information may be collected through cookies, analytics tools, advertising tools, or similar technologies.
If you apply to work with United Respite Care Inc. or provide services as a caregiver, employee, contractor, or applicant, we may collect information such as your name, contact information, resume, employment history, credentials, references, background check information, availability, certifications, and other information relevant to recruitment, onboarding, scheduling, and workforce administration.
We may collect personal information directly from you when you:
Submit a form on our website
Call, email, or message us
Request care information or a consultation
Become a client or authorized family contact
Provide information during an assessment or service discussion
Apply for employment or contract opportunities
Subscribe to communications or updates
Interact with our social media pages, ads, or business listings
Leave a review or provide feedback
We may also collect information from authorized family members, legal representatives, referral partners, healthcare professionals, or other individuals involved in arranging or supporting care, where permitted by law and appropriate in the circumstances.
United Respite Care Inc. collects, uses, and discloses personal information for purposes that a reasonable person would consider appropriate in the circumstances, including:
Responding to care inquiries
Assessing care needs and service suitability
Preparing care options, quotes, or service recommendations
Creating and managing client care plans
Scheduling and coordinating caregivers
Providing in-home care and support services
Communicating with clients, families, authorized representatives, and caregivers
Managing billing, payment, and account administration
Maintaining client service records
Improving service quality and client experience
Responding to questions, concerns, feedback, or complaints
Managing reviews, testimonials, and reputation-related communications
Operating, maintaining, and improving our website
Measuring website, advertising, and marketing performance
Managing Google, social media, directory, and advertising platforms
Sending service-related communications
Sending marketing communications where permitted by law
Recruiting, screening, hiring, scheduling, and managing employees, caregivers, contractors, and applicants
Meeting legal, regulatory, insurance, audit, and business record obligations
Protecting the safety, rights, property, and security of clients, caregivers, staff, and the public
We do not sell personal information.
By providing personal information to United Respite Care Inc., you consent to the collection, use, and disclosure of that information for the purposes identified at the time of collection or as described in this Privacy Policy.
Consent may be express, such as when you submit a website form, sign an agreement, authorize communications, or provide information during a care assessment. Consent may also be implied where the purpose is clear and the information is reasonably necessary to provide services or respond to your request.
You may withdraw consent at any time, subject to legal, contractual, safety, or service-related limitations. If you withdraw consent, we may not be able to provide certain services or respond fully to your request.
To withdraw consent, please contact us using the information provided at the end of this Privacy Policy.
Some information collected by United Respite Care Inc. may be sensitive, including health, care, safety, family, or financial information.
We take additional care when handling sensitive information. We limit collection to what is necessary, restrict access to authorized individuals, use appropriate safeguards, and disclose sensitive information only where required to provide services, protect safety, meet legal obligations, or where otherwise permitted or required by law.
When you submit a form through our website, we collect the information you provide so we can respond to your inquiry, contact you about services, assess your needs, or direct your request to the appropriate person.
Please do not submit urgent medical information through our website. If there is a medical emergency, call 911 or contact the appropriate emergency service.
Website forms are intended for general care inquiries, service requests, employment inquiries, and related communications. They are not intended as a substitute for medical advice, diagnosis, or emergency support.
Our website may use cookies, pixels, tags, analytics tools, and similar technologies to help us understand how visitors use the website, improve user experience, support advertising, and measure campaign performance.
These tools may collect information such as pages visited, time spent on the site, browser type, device type, approximate location, referring website, and interactions with forms, ads, or website content.
We may use tools such as Google Analytics, Google Search Console, Google Ads, Meta/Facebook tools, social media platforms, listing management tools, reputation management tools, or similar services to support our website, advertising, reporting, and marketing activities.
You can adjust your browser settings to block or delete cookies. However, disabling cookies may affect how some parts of the website function.
United Respite Care Inc. may send emails, newsletters, updates, or other electronic communications about our services where permitted by law.
We will only send commercial electronic messages where we have consent or where otherwise permitted under applicable Canadian anti-spam laws. You may unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.
Even if you unsubscribe from marketing communications, we may still send service-related, transactional, administrative, or legally required communications.
United Respite Care Inc. may share personal information only as reasonably necessary and as permitted or required by law. This may include sharing information with:
Authorized family members, representatives, or emergency contacts
Caregivers, employees, contractors, or service providers involved in care delivery
Healthcare professionals, referral partners, or agencies involved in supporting care, where appropriate
Payment processors, accounting providers, insurers, or legal advisors
Website, hosting, analytics, advertising, CRM, reporting, scheduling, email, reputation management, or technology service providers
Government, regulatory, law enforcement, or emergency authorities where required or permitted by law
Third parties involved in a business transaction, such as a merger, sale, financing, restructuring, or transfer of business assets, subject to appropriate confidentiality protections
We require service providers who handle personal information on our behalf to use appropriate safeguards and to use the information only for the services they provide to us.
Some of our technology, website, analytics, advertising, communication, scheduling, email, data storage, or business service providers may process or store information outside British Columbia or outside Canada.
When personal information is processed or stored outside Canada, it may be subject to the laws of that jurisdiction. We take reasonable steps to ensure that service providers protect personal information in a manner consistent with this Privacy Policy and applicable privacy laws.
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, manage business records, meet legal or regulatory requirements, resolve disputes, enforce agreements, and support legitimate business needs.
Retention periods may vary depending on the type of information and the nature of the relationship. When personal information is no longer required, we will securely destroy, delete, anonymize, or de-identify it, unless we are required or permitted by law to retain it.
United Respite Care Inc. uses reasonable physical, administrative, and technical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, disposal, loss, or theft.
These safeguards may include restricted access, confidentiality obligations, password protection, secure systems, staff training, access controls, secure storage, and careful handling of sensitive care-related information.
No method of transmission or storage is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.
If United Respite Care Inc. becomes aware of a privacy breach involving personal information under our control, we will take steps to contain the breach, assess the risk, notify affected individuals where appropriate, and meet any reporting or record-keeping obligations required by law.
We make reasonable efforts to keep personal information as accurate, complete, and up to date as necessary for the purposes for which it is used.
You are encouraged to contact us if your personal information changes or if you believe the information we hold about you is inaccurate or incomplete.
You may request access to the personal information United Respite Care Inc. holds about you, subject to limited exceptions under applicable law.
You may also request correction of personal information if you believe it is inaccurate or incomplete.
To request access or correction, please contact our Privacy Officer using the contact information below. We may need to verify your identity before responding to your request.
Our services are primarily intended for adults, seniors, families, caregivers, and authorized representatives. We do not knowingly collect personal information from children through our website without appropriate consent from a parent, guardian, or authorized representative.
Our website may contain links to third-party websites, social media platforms, business directories, or external resources. We are not responsible for the privacy practices, content, or security of those external websites.
We encourage you to review the privacy policies of any third-party websites you visit.
If you post a review, testimonial, comment, message, or other content on a public platform such as Google, Facebook, Instagram, LinkedIn, or another third-party website, that information may be publicly visible and subject to the privacy policies of that platform.
We may respond to reviews or feedback, but we will take care not to disclose personal health, care, or client information in public responses.
We will not publish a testimonial on our own website or marketing materials that identifies you without appropriate consent.
United Respite Care Inc. may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, legal obligations, or business operations.
The updated version will be posted on our website with a revised “Last updated” date. Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.
If you have questions about this Privacy Policy, wish to access or correct your personal information, withdraw consent, make a privacy-related complaint, or ask how your personal information is handled, please contact:
Privacy Officer
United Respite Care Inc.
Website: unitedrespitecare.ca
Email: info@unitedrespitecare.ca
Phone: 778 561-5882
Mailing Address: 8661 201st Street 2nd Floor, Langley British Columbia V2Y 0G9 Canada
We will review and respond to privacy inquiries and complaints in accordance with applicable privacy laws.
