Privacy Policy
Last Updated: August 11, 2026
At United Respite Care Inc., we respect your privacy and take the information you share with us seriously. This Privacy Policy explains how we collect, use, protect, and handle your information when you visit our website or contact us about our in-home senior care services.
Our website is intended to help families in Langley, Surrey, Delta, and surrounding areas learn more about our services and connect with our care team.
Information We Collect
We may collect information that you provide directly when you use our website or contact us. This may include:
- Your first and last name
- Phone number
- Email address
- Information about the type of care you are looking for
- Your preferred start date for care
- The location where care is needed
- Details you choose to include in a message or inquiry
- Other information you voluntarily provide to our team
You do not need to provide more information than necessary to ask about our services.
Information Collected Automatically
When you visit our website, some information may be collected automatically. This may include your IP address, browser type, device information, pages you visit, and general information about how you use our website.
We may use this information to understand how visitors use our website, improve its performance, and maintain website security.
How We Use Your Information
We may use the information you provide to:
- Respond to your questions and care inquiries
- Contact you about the services you requested
- Understand your family’s care needs
- Help arrange a consultation or care discussion
- Provide information about our services
- Improve our website and user experience
- Maintain website security
- Comply with applicable legal requirements
If you contact us about care for yourself or a family member, we use the information you provide to better understand your situation and determine how our services may help.
Care and Personal Information
Our website may allow you to share information about a person’s care needs. Please only provide information that is necessary for us to respond to your inquiry.
We ask that you do not submit highly sensitive medical, financial, or other confidential information through general website forms unless our team specifically asks you to provide it through an appropriate and secure method.
Information shared with us about care needs is handled with respect and used only for legitimate business and care-related purposes.
How We Protect Your Information
We take reasonable steps to protect the information submitted through our website. We use appropriate safeguards to reduce the risk of unauthorized access, loss, misuse, or disclosure.
However, no website or method of transmitting information over the internet can be guaranteed to be completely secure. For this reason, we cannot promise that information sent online will always remain completely secure.
When We Share Information
United Respite Care Inc. does not sell or rent your personal information.
We may share information when it is necessary to operate our website, respond to your request, provide services, or meet a legal obligation. For example, information may be shared with trusted service providers who help us operate our website, communications, or business systems.
We expect service providers who handle information on our behalf to use it only for the purpose for which it was provided and to take reasonable steps to protect it.
We may also disclose information when required by law, legal process, or a valid government request.
Cookies and Website Technologies
Our website may use cookies and similar technologies to improve website functionality and understand how visitors use the site.
Cookies are small files stored on your device when you visit certain websites. They can help a website remember preferences, measure website traffic, and improve the overall browsing experience.
You can adjust your browser settings to block or delete cookies. Some website features may not work properly if you disable certain cookies.
Third-Party Services and Links
Our website may contain links to third-party websites or social media platforms, including services such as Facebook, Instagram, or LinkedIn.
These websites have their own privacy policies and terms. Once you leave our website, we are not responsible for how those third parties collect or use your information.
We encourage you to review the privacy policies of any third-party websites you choose to visit.
Email and Phone Communications
If you provide your phone number or email address through our website, we may use it to respond to your inquiry or communicate with you about the services you requested.
We do not use your contact information for unrelated marketing purposes unless we have a lawful basis to do so or you have provided the appropriate consent.
You can ask us to stop contacting you about non-essential communications at any time.
How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain appropriate business records, resolve concerns, or meet legal and regulatory requirements.
The length of time information is retained may vary depending on the type of information and the reason we collected it.
Your Privacy Choices
Depending on applicable privacy laws, you may have rights regarding the personal information we hold about you.
You may contact us to ask about:
- The personal information we may hold about you
- How your information is being used
- Updating inaccurate information
- Requesting deletion of information where legally permitted
- Withdrawing consent where applicable
- Asking questions about our privacy practices
Some requests may be subject to legal or other applicable requirements.
Children’s Privacy
Our website is intended for adults and families seeking senior care services. We do not knowingly collect personal information from children through the website.
If you believe a child has provided personal information to us, please contact us so we can review the situation and take appropriate steps.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time as our website, services, or privacy practices change.
When we make changes, we will update the date at the top of this page. We encourage you to review this page periodically so you understand how we handle information.
Contact Us About Privacy
If you have questions about this Privacy Policy or how United Respite Care Inc. handles your information, please contact us.
United Respite Care Inc.
Phone: (778) 561-5882
Email: info@unitedrespitecare.ca
We are happy to answer questions about our privacy practices and the information you provide through our website.
